SoundWhy 服务协议
更新日期：2026 年 8 月 29 日
使用 SoundWhy 即表示你同意以下服务规则。若你代表学校或其他机构使用服务，应确保已获得相应授权。
1. 服务内容
SoundWhy 提供自然拼读、发音展示、教材与词表管理以及相关教学内容工具。具体功能会根据账户角色、权限和服务状态有所不同。
2. 账户责任
请提供准确的账户信息并妥善保管登录凭证。不得共享、出售账户，或在未授权情况下访问他人内容。发现异常使用时应及时联系 SoundWhy。
3. 合理使用
不得利用服务传播违法或侵权内容、干扰系统运行、绕过权限限制、批量抓取受限数据，或进行危害服务和其他用户的活动。
4. 用户内容
你保留对合法上传或创建内容的相应权利，并授权 SoundWhy 在提供存储、同步、展示和生成功能所需范围内处理这些内容。你应确保拥有使用相关内容的权利。
5. 付费与有效期
付费账户的功能和有效期以购买或开通时的说明为准。到期后，部分通用教材或编辑功能可能暂停。续费、恢复使用或费用问题请联系 SoundWhy 客服。
6. 计费与退款
SoundWhy 的免费功能不收取费用，因此没有对应付款，退款政策不适用于免费功能。
由于我们的数字服务具有即时交付的无形性质，订阅费用原则上不予退款，但以下情况除外。
对于付费会员，在以下情形下可以申请全额退款：
- 同一订单发生重复扣款或扣款金额错误；
- 付款成功后因平台或支付回调故障，会员资格在 24 小时内仍未开通；
- 付款后 7 个自然日内提出申请，且账户尚未实际使用付费会员功能；
- 适用法律要求退款的其他情形。
超过 7 个自然日或已实际使用付费会员功能后，费用通常不予退还；但因 SoundWhy 无法提供已购买服务或适用法律另有要求的除外。除法律要求或双方另有约定外，不提供按剩余天数计算的部分退款。
申请退款时，请使用注册邮箱发送邮件至 [email protected]，并提供账户邮箱、订单号、付款日期和退款原因。我们会在 2 个工作日内确认收到申请，并通常在 5 个工作日内完成审核。退款获批后，我们会在 5 个工作日内向原支付方式发起退款；实际到账时间通常还需 5–10 个工作日，具体取决于银行或支付机构。
全额退款完成后，对应付费会员资格将被终止。本退款政策不限制用户依法享有的其他权利。
7. 服务变更与可用性
我们会持续维护和改进服务，可能因升级、安全或不可抗力短时中断。我们会在合理范围内减少影响，但不承诺服务始终无错误或不中断。
8. 终止
严重违反本协议、危害系统安全或侵犯他人权利时，我们可以限制或终止相关账户。账户和数据处理同时受隐私政策约束。
9. 联系我们
服务、续费或协议问题请发送邮件至 [email protected]。
SoundWhy Terms of Service
Last updated: August 29, 2026
By using SoundWhy, you agree to these service rules. If you use the service for a school or another organization, you must have authority to do so.
1. The service
SoundWhy provides phonics, pronunciation displays, textbook and word-list management, and related teaching-content tools. Available features vary by account role, permissions, and service status.
2. Account responsibility
Provide accurate account information and protect your credentials. Do not sell or improperly share an account or access another person's content without permission. Contact SoundWhy if you notice suspicious use.
3. Acceptable use
Do not use the service for illegal or infringing content, disrupt the system, bypass access controls, scrape restricted data, or harm the service or other users.
4. Your content
You retain applicable rights to content you lawfully upload or create. You allow SoundWhy to process that content as needed to store, sync, display, and generate requested outputs. You are responsible for having the right to use your content.
5. Paid access and validity
Paid features and validity periods follow the terms shown when access is purchased or granted. Some shared textbooks or editing features may pause after expiry. Contact SoundWhy Support for renewal, restoration, or billing questions.
6. Billing and refunds
SoundWhy's free features involve no payment, so refunds do not apply to those features.
Because our digital services are intangible and delivered immediately, subscription fees are generally non-refundable, except in the circumstances below.
You may request a full refund for a paid membership when:
- the same order was charged more than once or for the wrong amount;
- payment succeeded but a platform or payment-callback failure prevents activation within 24 hours;
- you request a refund within 7 calendar days of payment and have not actually used paid membership features; or
- a refund is otherwise required by applicable law.
Fees are generally non-refundable after 7 calendar days or after paid features have been used, except when SoundWhy cannot provide the purchased service or applicable law requires otherwise. We do not normally provide partial refunds based on unused days unless required by law or separately agreed.
To request a refund, email [email protected] from your registered email address and include your account email, order number, payment date, and reason. We will acknowledge the request within 2 business days and normally complete our review within 5 business days. If approved, we will initiate the refund to the original payment method within 5 business days; banks and payment providers generally require a further 5–10 business days to post the funds.
A full refund ends the related paid membership. This policy does not limit any other rights available under applicable law.
7. Changes and availability
We maintain and improve the service and may briefly interrupt it for upgrades, security, or events outside our control. We work to reduce disruption but do not promise uninterrupted or error-free operation.
8. Termination
We may restrict or terminate accounts that seriously violate these terms, threaten system security, or infringe the rights of others. Account and data handling also remain subject to the Privacy Policy.
9. Contact
For service, renewal, or terms questions, email [email protected].